Returns and refunds
Every painting is made by hand, so I want you to be happy with it.
If it arrives damaged
Please message me on WhatsApp within [2] days of it arriving, with photos of the painting and the packaging. I'll repair it, send you a new one, or give you your money back, whichever you prefer.
If you change your mind
[Noor to decide: for example, "You can send a painting back within 7 days of it arriving, as long as it's unused and in its packaging. Once it reaches me, I refund the painting's price. Delivery costs aren't refunded."]
Portraits
A portrait is painted just for you, so I can't take it back once I've started. Before I start, I'll check every detail with you, and I'm happy to make small changes after you see it.
Cancelling an order
You can cancel any time before your painting leaves my studio. Just message me on WhatsApp. If you've already paid, I refund you in full by bank transfer.
How refunds are paid
I refund by bank transfer to your account, within [N] days of agreeing the refund.